The player's account had been closed by NeonVegas Casino for an unspecified reason. The player had registered his account on 27.08.2020 and maintained a real money balance. The casino did not communicate with the player for over ten days after they stated they were forwarding the issue to the relevant department. The player escalated this issue to the regulator and filed a claim with eCOGRA, the official Alternative Dispute Resolution service. We temporarily closed the complaint while we awaited the outcome of the regulator's investigation. The case was reopened after a long period of waiting for a decision, but as the player stopped responding the complaint was eventually rejected

The player's account got blocked for owning multiple accounts. The complaint was closed based on the player's description, the authorities rejected his complaint and the communication between the two parties is no longer available.

The player from the Netherlands had his account has been blocked. The casino claims he opened multiple accounts and used edited passport. The complaint was closed as we had no evidence from the player whether he contacted the authorities or not.

The player from Netherlands has requested a self-exclusion due to a gambling problem. Afterwards, he was able to open an account in other casino owned by the same company. After an extensive communication with the casino representatives we have come to a mutual agreement and the complaint is now resolved.

The player from the Netherlands complains about withdrawal regulations and asks for a deposit refund. The player decided he didn't want to wait for 3 days for his withdrawal and played all his winnings, therefore there was nothing we could do.

The player from Sweden who had self-excluded from justspin.com for 60 weeks had signed up and deposited 4600 SEK on Rapid Casino, not knowing it was owned by the same company. When the player had requested a refund, it was denied on the grounds of violating terms and conditions by opening another account. After the player had complained, we had reached out to the casino for clarification. Despite initial non-responsiveness from the casino, we had managed to mediate the situation. Eventually, the casino had agreed to refund the player, resolving the issue to the player's satisfaction.

The player from Finland had her account blocked without any further explanation. The player had escalated this case to the regulator, so the complaint had been temporarily closed while we awaited the outcome of their investigation. We reopened this case as it had been three months since it had been initially submitted to the Licensing Authority for their decision. The player had been a member of the casino for about 2 years and had played various games with both her own money and bonuses offered by the casino. After weeks of internal discussions and communications with the casino, no progress had been made. Therefore, we had recommended the player to seek assistance from the Licensing Authority, specifically eCOGRA. The player had contacted eCOGRA and after some time, confirmed that the issue had been resolved and she had received her funds. We had marked the case as 'resolved' following the player's confirmation and the successful intervention by the official Alternative Dispute Resolution (ADR).

The player had primarily played slot games at Rapid Casino and had his account closed on the 14th of the month. The casino had been unresponsive to his inquiries about the closure. The Complaints Team had attempted to mediate the issue but made no progress after several weeks of internal discussions and communication with the casino. Consequently, the player had been advised to seek assistance from the Licensing Authority, specifically eCOGRA. The player had followed this advice and also considered seeking legal assistance. After six months and a resubmission of his complaint to eCOGRA, the player had received communication from the casino asking for his banking information. The player had then received his outstanding funds and considered the case closed, despite reservations about the casino's handling of the situation. The complaint had been resolved and marked as such in our system.

The player from Finland had her account blocked without any further explanation. The player had escalated this case to the regulator, so the complaint had been temporarily closed while we awaited the outcome of their investigation. We reopened this case as it had been three months since it had been initially submitted to the Licensing Authority for their decision. The player had been a member of the casino for about 2 years and had played various games with both her own money and bonuses offered by the casino. After weeks of internal discussions and communications with the casino, no progress had been made. Therefore, we had recommended the player to seek assistance from the Licensing Authority, specifically eCOGRA. The player had contacted eCOGRA and after some time, confirmed that the issue had been resolved and she had received her funds. We had marked the case as 'resolved' following the player's confirmation and the successful intervention by the official Alternative Dispute Resolution (ADR).

The player from Finland had an issue with his account having been blocked by an online casino, XLBet, without any explanation. Despite attempts by the Complaints Team to clarify the situation with the casino, no substantial progress had been made. The player had been advised to contact eCOGRA, the official Alternative Dispute Resolution of the casino. After six months of communication with eCOGRA, the player reported having received his outstanding funds from the casino. The Complaints Team had marked the complaint as resolved. However, the player had expressed concerns about the casino's handling of the situation.

The player from Norway experienced a problematic withdrawal process after winning 184,000 NOK. Following multiple withdrawal requests, the casino canceled all but one request and confiscated the total balance of 171,000 NOK without explanation, despite the player being fully verified. The issue was resolved when the casino acknowledged that the confiscation had been a mistake, apologized, and restored the player's balance, allowing them to withdraw their funds at their discretion.

The player from Sweden had requested a withdrawal about a week and a half prior but had not received any payment. Although the withdrawal showed as successfully approved on the casino's website, the casino continued to ask for a statement of account transactions from the past 6 months despite the player's previous verification being approved. The issue was resolved after the player submitted several documents, leading to a successful withdrawal via bank transfer.

The player from Sweden experienced significant delays and issues with withdrawing funds from Vauhdikas casino, despite having no problems at its sister casino, Rapid. After making two withdrawals, the player found that their funds were returned to the casino account and was then asked for new pictures of their Visa card, complicating the process further. The issue was resolved when the player received her funds after confirming that her account had been verified and her winnings were from real money. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Finland had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn’t been received at that time. After the intervention of the Complaints Team and their advice to the player to wait for at least 14 days, the player confirmed that he had received his withdrawal. The issue was successfully resolved and the complaint had been marked as 'resolved' in the system by the Complaints Team.

The player from Finland had her account blocked without any further explanation. The player had escalated this case to the regulator, so the complaint had been temporarily closed while we awaited the outcome of their investigation. We reopened this case as it had been three months since it had been initially submitted to the Licensing Authority for their decision. The player had been a member of the casino for about 2 years and had played various games with both her own money and bonuses offered by the casino. After weeks of internal discussions and communications with the casino, no progress had been made. Therefore, we had recommended the player to seek assistance from the Licensing Authority, specifically eCOGRA. The player had contacted eCOGRA and after some time, confirmed that the issue had been resolved and she had received her funds. We had marked the case as 'resolved' following the player's confirmation and the successful intervention by the official Alternative Dispute Resolution (ADR).

The player had mainly played slots at CasinoFest and had his account blocked without explanation on the 14th of the month. Despite his attempts to contact the casino via live chat and email, he had received no response. The Complaints Team, unable to progress the case due to the involvement of multiple casinos and players, had advised the player to seek assistance from the Licensing Authority, eCOGRA. The player had followed this advice and also considered seeking legal assistance. After six months of no response from eCOGRA, the player had resubmitted his complaint. Eventually, the casino had requested his banking information and paid out the outstanding funds. The Complaints Team had marked the complaint as resolved. However, the player had expressed concerns about the casino's handling of the situation.