HomeComplaintsNeed For Spin Casino - Player's withdrawal has been delayed.

Need For Spin Casino - Player's withdrawal has been delayed.

Amount: 3,700 kr.

Need For Spin Casino
Safety Index:High
Submitted: 09 Aug 2023 | Case closed : 24 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Denmark requested a withdrawal of 500 euros two weeks ago but has yet to receive the payment. Every attempt is met with various errors and the casino continuously generates excuses for the delay. The player stopped responding to our questions and comments, so we rejected the complaint.

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1 year ago
Translation

I have paid out 500 euros to my account which they don't want to pay out every time it says one error or after another error and I don't know if it's a fake page or what it is But it's been over 20 days and they not paid anything they just make all sorts of excuses every time I try to contact them don't know if it's just a fake site or what

Automatic translation:
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1 year ago

Dear Toodi,

Thank you very much for submitting your complaint. I'm sorry to hear about your negative experience with Need For Spin Casino.

From the screenshot you provided us with, it seems that your payment got rejected by the Payment system. Have you tried choosing a different payment method to withdraw your winnings?

Have you made any successful withdrawals from this casino in the past?

Could you please confirm that you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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1 year ago

Dear Toodi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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