Need For Spin Casino - Player's deposit has not been credited.

I deposited 60 euros yesterday using an immediate bank transfer. The funds were debited from my bank account but were not credited to the website. I contacted them immediately and they told me to wait for 24 hours. Today, I tried to log in to check if the funds were there and I received a message stating that this casino does not operate in Spain. Now, I can't contact them. How is this possible? Have they stolen from me?

Dear Mrmojon,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Need For Spin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you contacted the casino at support@needforspin.com and requested a refund of your deposited funds?

Could you please explain when you registered in the casino and when you made the deposit in the casino and which deposit method did you choose?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Mrmojon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.