Need For Spin Casino - Player's account has been banned with no explanation.

My account was banned without any explanation. Got an email saying that verification was not approved and that I was banned. I have sent 4 emails but have not received a reply. There should have been no problem with verification. They got everything they needed. It has been about 1 month now without a reply.

Dear kristoffergulheim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

• Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear kristoffergulheim,

Thank you for bring ting this case to our attention.

Upon review, it has come to our attention that your account was flagged by our security system. This occurred as you filled in your email instead of your residential address, triggering the automatic blocking of your account.

Rest assured, that you will be contacted shortly by our team regarding your account.

We genuinely appreciate your patience and understanding throughout this process. Should you have any further questions or require additional assistance, please feel free to reach out to us.

Kind Regards,

Need for Spin Casino Representative.

Thank you, Need For Spin Casino Team, for your assistance and clarification.

Dear kristoffergulheim,

Please keep me updated about any further developments. Looking forward to hearing from you.

In short, my account was banned when I tried to verify. I am told it has something to do with the fact that I wrote my email where the address should actually be. I understand nothing of this, because I wrote that my address is sandertunet 47 as it is.

I think it's strange that I didn't get any notification about anything until after a month. Was told to send my bank statement to support by email, which I have already done several times.

They have now received a new reply by email. which should contain what they have asked for, so that they can open my account again with the money that was there. We'll see how long they take before I get an answer now.

Unfortunately, we haven't gotten any further yet

Will keep you posted Petronela :)

My account has been reopened with the money I won from my original deposit. KYC was approved now, except for the revolut card, so let's see if it will be approved soon. I have finally been able to send in a withdrawal. A maximum of NOK 5,000 has been withdrawn at a time.

We'll see how long it takes, I'll record further :)

Hi kristoffergulheim,

I'm happy to hear that there has been progress in verifying your account. Please keep me informed about any further developments.

Thank you in advance.

Ask to withdrawal with my bank. Now they want med to send a bankstatment again for proof. i sendt it after 12 hours, lets hope it dosent take too long

Hi kristoffergulheim,

• Was there any progress? Have you received your winnings already?

Thank you.

Dear kristoffergulheim,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.