The payer from Germany had his two withdrawals suspended due to delayed deposit. Player’s complaint has been resolved successfully.
National Casino - Player’s withdrawals have been withheld.
Amount: €499
National Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello. I made a deposit of € 150 at this casino yesterday. Now I have made a profit of € 499 and wanted to cash it out. I made a total of 2 withdrawal requests, both of which were canceled by the casino.
Then I immediately contacted the support, they said my last deposit would have been on 04/30/21 and I should take a current screenshot of my Paysafe account where you can see the email address and the deposit.
Unfortunately, I don't have a paysafe account, but I used the Klarna deposit method. So I took a screenshot of my checking account so you can see the deposit, but it is not accepted by the Austin employee.
This deposit is also visible on my player account.
I hope you can help me!
Automatic translation:
Public
Public
2 years ago
Dear Michael,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Were your withdrawals withheld due to the deposit not being received by the casino yet? Could you please advise if it was your first deposit in this casino? Was your account verified successfully in the past?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
2 years ago
Translation
Additional comments from the player:
"Hello. I just wanted to let you know that the matter was settled and that I received my money.
Thanks for your support.
Many greetings"
Automatic translation:
Public
Public
2 years ago
As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Michael, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
Please disable your AdBlock