National Casino - Player’s struggling to withdraw his winnings.

Withdrawal approved and then canceled by the casino on multiple occasions for an ongoing number of complaints, including not having the correct bank details (which is complete shit). All bank details correct and verified on the casino account.

Dear Keelan,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi Petronela, my account is fully verified, so are my bank accounts and cards. The conversation I had with the live chat support person that I spoke to reported that it was cancelled by the payment system as data had been entered incorrectly. He attempted to say that the bank information that I provided was wrong and that’s why it was canceled 10 days after it had been submitted and approved by the site.

All my bank information provided was correct.

Thank you very much, Keelan, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks

Dear Keelan,

I’m sorry to hear about your negative experience. I’ll contact the casino and try my best to resolve the issue.

I would like to invite National Casino to join this conversation and participate in the resolution of Keelan’s complaint.

We would like to ask National Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Keelan,

We were informed by the casino that the issue was already resolved and you were able to request a withdrawal via another payment method. Could you please let us know if you’ve received the payment? Thank you in advance.

Dear Keelan,

I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the set timeframe, we will assume that the issue has been successfully resolved.

Dear all,

As based on the last update from the casino we believe that the issue has been successfully resolved, we will now close this complaint as ‘Resolved’ in our system.

Thank you, Keelan, for using the Casino Guru complaint resolution center. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru