National Casino - Player’s struggling to complete the account verification.

I've submitted legal documentation from New South Wales government copies of my bank details BSB number account number driver's licence and other information that they've asked for and they've declined it my profile has the address down as 500 which is wrong it's an error they keep procrastinating it and procrastinating it and procrastinating it never solving the problem I just want the 500 deposit into my account they're happy to take the money but not give it if you could look into it and investigate the situation it be kindly taken thank you very much by

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that verifying your address seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Sorry for the late reply it seems they have approved the cash out Withdrawal how ever their is no evidence of their claim they have deposited the money into my account they state it take 7 working business days to clear this is silly seem it takes just 5 minutes to deposit money one these platforms to play their games make a Win and have to go through a bureaucratic process obstacles and procrastination just to try and get some money back it's a headache I tell you I'm dealing with another casino platform that's that is ment to deposit 800 into an account no show as of yet perhaps a receipt of the transaction would be nice yet highly unlikely perhaps time will tell I shall keep you up to date

Thank you kindly

Best regards

Michael

I've been approved for cash out but I've not received any money this is dysfunctional to say the least how long does it take really?

Their quick to take but procrastinating to return winnings will I see the finds in my account ever is the million dollar question?

Thank you very much, Michael, for your reply. Could you please advise which payment method you have opted for?

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Sorry for the late reply I've opted to have the funds into my bank but sell no deposit as of yet give it a couple of days I think I don't understand why it take so long its 5 minutes to deposit into their casino and days to receive an deposit perhaps they need to take the same practices?

Unfortunately, bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place. I will set the timer for additional 7 days and if there's no development by Monday next week, we will intervene. Thank you very much in advance for your patience.

Good as gold

I will keep you informed

Thank you

Thank you very much, Michael. Have a great week and I'll check back with you on Monday.

Hi

Just a follow up on the payment from the cosino I'm yet to receive it it's been over a week now their computer reply system keeps saying wait what's the go with this cosino ?

Thank you very much, Michael, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Greetings comrade

I've had to make another withdrawal due to some error with in the banking it's been over a week now they have all my bank information but I guess I have to give them a chance but I would like to see quicker pay out system for all these gaming platform

Any way I will keep you up to date thankyou kindly

Best regards 🙏

Michael Challis

Hello Michael,

I'm Nick and I'll be assisting you from now on in your issue. For now I would recommend to wait what will be the status of your verification but if it will be stuck again I'll try to contact the casino.

Thank you I'm just on stand by now

Hello Michael,

Could you please advise if there is any update regarding the case? If not, I'll be contacting the casino.

Dear Michael,

Please note that if we won't get any respond from you within the next 7 days, the complaint will be rejected.

The complaint will be now rejected for the above mentioned reason.