The player from Germany had his winnings confiscated due to violating the terms and conditions by placing higher stakes than allowed. The player stopped responding to our comments and questions, so we had to reject the complaint.
N1 Bet Casino - Player's winnings were confiscated due to the maximum bet violation.
Amount: €5,500
N1 Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
Translation
Complaint
Mike Kantusch
13:28 (45 minutes ago)
to N1
Ladies and Gentlemen
I hereby complain about the theft of approx. 5,500 euros by the N1Bet Casino.
About the topic:
Yesterday I received a daily cashback bonus of 102 euros.
From these I made about 5500 euros.
Now I'm supposed to have violated your terms and conditions by playing with larger stakes than 5 euros.
Then why do you allow higher stakes?????
Technically that would not be a problem.
But no, even the wager bonus runs automatically from game to game.
No reference, from nothing and nobody, that something is allegedly illegal. The bonus will be released normally after the Wagerer bonus conditions have been met.
You, as N1Bet, are solely responsible for this error.
Especially since yesterday I asked live support several times about the bonus.
It was checked by support and nobody brought anything to my attention.
For this reason I insist on my profit of about 5500 euros.
Then what about the previous bonuses?
I also played there with larger stakes.
But I lost.
Nobody drew my attention to that either.
But then your world was fine because I just lost.
But woe to anyone who wins.
Then you refuse.
No goodwill, in any form.
Always lay everything against the customers.
If you don't book the money I've won back into my account, I'll do everything to
that you lose your license for the EU and your WEB site may be blocked in the EU.
But I hope you are reasonable.
Irrespective of this, I would be very grateful if you could provide me with the appropriate address for arbitration and complaints.
Kind regards
Mike Kantush
N1 Bet VIP Manager < vip@n1bet.com > wrote on Tue Jun 20, 2023, 7:38pm:
VIP Manager (N1 Bet)
Jun 20, 2023, 17:38 UTC
Hi Mike,
I hope you are doing well.
Congratulations on your great win!!! We will surely continue to make you as happy as we are now
Thank you for choosing N1 Bet!
You can email me if you need my help.
I wish you a nice day and good luck!
–
Best regards
Aria Weber
VIP manager
This email is a service from N1 Bet. Delivered by Zendesk
[VK9D7E-JKVK4]
Automatic translation:
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10 months ago
Dear mikekantusch,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the casino’s Bonus Terms and Conditions and I found this:
https://casino.n1bet.com/bonus-terms-and-conditions
2.2. Limitation of the maximum bet while wagering: 5 EUR or currency equivalents. Max bet limit includes bets doubling after a game round has been completed, bonus rounds (purchased within the game).
Our position is closely explained in Fair Gambling Codex. The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.
However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is veronika.l@casino.guru.
If there is any other relevant communication between you and the casino, please send it as well.
Thank you in advance for your reply.
Best regards,
Veronika
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10 months ago
Translation
Ladies and Gentlemen
The point is that higher bets, i.e. bets over 5 euros, are not automatically blocked by N1Bet Casino.
Thus, the casino violates the control obligation.
It works at other casinos too.
In addition, the Wagerer Bonus is currently running with every bet.
This gives the impression that everything is ok.
This is a misrepresentation of facts.
In addition, only 5 percent of the stake is added to the wager factor in baccarat.
That means I had a daily cashback bonus of 102 euros, which had to be wagered 5 times in 24 hours.
However, because only 5 percent is calculated for baccarat, I had to convert 10,000 euros.
If you now consider that a day has 1440 minutes, each game lasts about 1 minute and you cannot win 2000 games of 5 euros in a row, you realize at the latest now that this system can never work with a stake of 5 euros, just say it like that may intend to cheat.
Kind regards
Mike Kantush
Automatic translation:
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10 months ago
Thank you for your response as well as your emails.
I understand and share your perspective regarding the importance of casinos implementing a software tool to limit bets according to the bonus terms and conditions. However, many online casinos have yet to adopt this practice, placing the responsibility on players to review the rules themselves.
Could you please advise how many times you have exceeded the maximum bet rule? If there were only a few isolated instances where the bets exceeded the allowed limit, we may be able to offer some assistance.
If you believe that the casino has treated you unfairly, please forward your gaming history to veronika.l@casino.guru. Your understanding is greatly appreciated, and we will do our best to address your concerns.
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10 months ago
Translation
Hello Veronica,
Unfortunately, I have no game history because the provider N1 Bet only shows the last 50 games.
A rogue is someone who thinks evil of it.
Unfortunately, it wasn't just a few games that cost more than 5 euros.
However, during my research I found some inconsistencies.
N1BET does not have a valid EU license.
They operate with a gambling license from Curacao.
Curacao itself was once a Dutch colony, but is not part of the EU.
According to my current state of knowledge, the casino offer from N1BET would be absolutely illegal in all German federal states, with the exception of Schleswig-Holstein.
Unfortunately, I have never dealt with this problem before.
The hurdles and requirements of the German control authorities are very strict.
According to the German gaming authority, monthly deposits are only allowed up to 1000 euros.
However, I can prove specifically to me that N1Bet does not comply with these requirements.
Would it be possible to take action against N1BET in this way?
Could you contact me by phone about this??
Otherwise I will try to take action against N1BET with the help of lawyers.
Kind regards
Mike Kantush
Automatic translation:
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10 months ago
Unfortunately, we at Casino.Guru don’t deal with complaints related to licensing regulations and policies. I understand your point, but, sadly, we’re not in a position to help you. We are an independent online casino database that acts as a mediator in resolving players’ disputes. We have no authority to enforce the legality of rules.
Unfortunately, in this case, we are not able to help you. I can only recommend you do better research next time and play only in the casinos licensed in Germany.
Please let me know if there is anything else I could do for you regarding this case, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
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10 months ago
Translation
Hello, aside from the licenses, you don't address the point I made about gameplay in any way.
As I have already informed you, I politely asked N1Bet to send me the complete game histories from 25/06/23 and 26/06/23
The answer I got was that I should verify myself. (you have a copy of the answer)
Why should I verify myself if I am already fully verified at N1Bet?
Starting with email address, cell phone number, ID copy, bank cards, bank account, address verification, etc.
That's not transparent and, in my opinion, only someone who doesn't want to behave correctly does that.
I would be very obliged if you could say something about this and maybe help me further in this regard.
Because at other casinos I am also shown the complete game history of the last 90 days.
Only N1Bet allows itself the luxury of only showing the last 50 games.
Kind regards
Mike Kantush
Automatic translation:
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10 months ago
Hello, thank you for your response. From the email you sent me, it seems that the casino needs you to write your personal information in an email reply, so that they could send you the information about your gameplay. It does not mean that you should verify your account all over again. I'd recommend you cooperate with the casino, as they are entitled to request additional identity details when necessary.
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