N1 Bet Casino - Player’s account has been disabled.

Hello

This site refuse to pay me 3.16 mbtc. they have locked my account telling me that my country is not eligible. This after making more than 5 deposits. Also when creating account my country was eligible and I didn't lie about my details. after requesting a withdrawal N1bet.com locked me out of my account. They paid the withdrawal request but refused to pay the amount left on my account 3.16. They told me by email that "after checking there are not money left on your account". I have screenshots of my account prior being disabled.

Dear juniash2014,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general terms and conditions, and this is what I found (here):

"2.4 Users from the following countries and their territories ("the Restricted Countries") are not allowed to deposit and play real money games: Albania, Angola, Barbados, Belgium, Burkina Faso, Cayman Islands, Central African Republic, Czech Republic, Congo, Curacao, Côte d'Ivoire, Dutch West Indies, Eritrea, Ethiopia, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Gibraltar, Greece, Haiti, Iraq, Islamic Republic of Iran, Israel, Jamaica, Jersey, North Korea, Lebanon, Liberia, Libya, Lithuania, Mali, Mauritius, Mayotte, Myanmar, Nicaragua, Pakistan, Panama, Portugal, Rwanda, Sierra Leone, Serbia, Somalia, South Sudan, Spain, Sudan, Syrian Arab Republic, Uganda, Yemen, Zimbabwe, the Netherlands, the United Kingdom, the United States of America. The Casino cannot guarantee successful processing of withdrawals or refunds in the event that player breaches this Restricted Countries policy."

Since there is a possibility to register an account from a restricted country and deposit funds (please see the screenshot below), I would like you to confirm that you’ve submitted the correct data and haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account.

Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello

Absolutely not used any VPN or something else. They can confirm it. Used my details and played from the same PC. I'm ok with disabling my account, but I want to be paid. N1bet has not responded in almost a week my emails. They told me that your account had no other money 🙂 but I have screenshots of my transactions.

Thank you very much, juniash2014, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future. 

Hello juniash2014,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite N1 Bet Casino to join the conversation and participate in the resolution of this complaint.

Dear N1 Bet Casino,

The player states that there was an outstanding balance at the time their account was closed. Are you able to provide further information about this?

Kind regards,

Adam

Dear juniash2014 and Adam,

We must point out that the whole sum of the deposits was returned, which is 0.00800000 BTC, afterwards the account was closed due to a player's country. In such cases, our casino reserves a right to close a player's account and refund a total amount of the funds deposited.

Hello N1 Bet Casino,

Thank you for your response and for clarifying the situation.

Dear juniash2014,

Can you confirm that you have received payment of your deposits?

Kind regards,

Adam

Yes the deposits were received. the winning which where 3.16 mbtc were not received. Dear N1, can you confirm that I have registered with my correct Name and country and your site allowed me to do that? I have played for almost a month and this problem occurred only when I send the documents for verification purpose. I think I deserve the winnings for the time and emotions spent on your site

Dear juniash2014 and Adam,

Sadly, this situation occurred due to the fact that you were able to register by specifying Albania as the profile country due to the fact that the technical lock was not implemented for a certain time. We will refund the rest of the funds. Sorry for inconveniences.

Thank you for your assistance and understanding, N1 Bet Casino.

Dear juniash2014,

Please keep us updated and let us know when you have received the refund.

Kind regards,

Adam

Dear Adam,

They asked me for my cash address yesterday. Though the funds still has not hit my account, I think it's safe to assume that it will happen soon. I want to thank you Adam for your help and also N1 casino for being honest and understanding on this case. Most of the casinos would not do that. So I think N1 it's a safe place to bet although, unfortunately, due to their regulations I'm not able to do that.

Kind Regards,

Dear juniash2014,

Thank you for the update. Please do let us know when payment has been received and we will close this complaint as "Resolved".

Kind regards,

Adam

Hello

Dear N1, can you have a look. I have not received the money yet. 5 days now...!

Dear juniash2014 and Adam,

Please note that the rest of the funds were transferred yesterday, October 31, 2022 18:47:36 (UTC).

Sorry, my bad! Upon checking it is true that the funds were transferred. Thank you very much

Dear juniash2014,

I'm glad to hear that your issue has been resolved and your payment has been received. I would also like to thank N1 Bet Casino for their understanding in this matter. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam

Big Thank You to casino.guru. By far the best in business. Your work on helping bettors is truly exceptional