N1 Bet Casino - Player's account deactivated during withdrawal process.

The amount in dispute I don't recall exactly as I was dealing with some family issues at the time that kept me from trying to resolve it. And since I can no longer access the account, I can't confirm. But it's something around that.

I created an account and everything went normally until the day I tried to withdraw the money from the account. They asked for documents and I sent them. But after 2 days, when I tried to log in, it appeared that the account was deactivated.

Dear Luizartur,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with N1 Bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Did you communicate with the casino about why your account was blocked? What response have you received?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Luizartur,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

1. I opened an account about 2 months ago
2. I was unable to communicate with the casino
3. Sports betting and some slots
4. I received a free bet there, but I ended up losing.

Thank you very much, Luizartur, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Luizartur,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite an N1 Bet Casino representative to join this conversation and participate in resolving this complaint.

Dear N1 Bet Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Good day,

We would like Stefan to check their email box in order to find out the reason for the closure.

Thanks in advance.

Dear N1 Bet Casino,

Thank you for sharing the evidence. Can you please provide the complete statement from the game provider, including the full conversation and the timestamp of the email's arrival? I look forward to your response.

Hi,

We have sent you a supplementary comment.

Dear N1 Bet Casino,

Thank you for your response and the information provided.

Could you state what advantage the player gained by using the strategy of opposite betting?

I'll be awaiting your reply.

The advantage that a player gains from using the opposite betting strategy lies in its potential to mitigate losses. By placing bets on both sides of an outcome, the player aims to offset any potential losses on one side with gains on the other. This approach is often employed to reduce overall risk exposure and maintain a more balanced position in the game.

Our Casino has zero tolerance for advantage play.

Dear N1 Bet Casino,

Can you confirm whether the opposite betting occurred from a single account or from multiple accounts/casinos?

I'll be awaiting your reply.

Hello,

Our email contains all the information about how many people played, what bets were placed, and in which game.

Hello Luizartur,

I have been provided with evidence by the casino representative that you engaged in playing the game Bac Bo with another player from the same IP address, using opposing betting strategies confirmed by the game provider. This conduct is deemed as collusion, and in this instance, we support the casino's decision. Would you like to comment on this?

I'll be awaiting your reply.

Dear Luizartur,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.