The player from Germany has been experiencing difficulties withdrawing his funds. Subsequently, all the funds were played and lost. We rejected this complaint as the funds have been played before we could intervene.
N1 Bet Casino - Player has been struggling to withdraw his winnings.
Amount: €300
N1 Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I started out as a newcomer with euphoria until the payment came.
Then my account had to be verified. Submitted 7 documents. All were rejected. In the end you wanted one
Monthly account statement with all my movements. I declined. What does a casino care about my private transactions?
After a long delay, I gave up and lost my winnings again. Casinos are said to be monitored and audited. only by whom? Stay away from this casino. You can't win.
Automatic translation:
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1 year ago
Dear georg3549,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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1 year ago
Dear georg3549,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
All of the bank documents I sent were rejected or not for account verification
taken. In the end, they asked for a document with data that my online bank didn't
spends I have therefore ended the matter and canceled my player account on December 24th, 2022.
The arguments of the casino are completely unfounded, as already with the immediate transfer all
my data such as bank, IBAN and owner are mentioned. Everything else is just a meaningless
Delay in Payout of Winnings. However, with this method, the casino succeeds, like
82% of the complaints show.
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1 year ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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