N1 Bet Casino - Casino website is not loading properly.

I deposited around $1000 usd in btc, over 3 days/deposits. Used bonuses, Finally had a win and completed wager requirements. verified documents and verified withdrawal address. Was able to withdraw $800 usd with no problems so I decided to play some more and again deposited around $1000 usd over a few separate deposits but this time decided not to use bonuses. After a nice win I tried to withdraw $1800 but was at weekly withdraw limit. I could withdraw up to $1650 usd so I decided to try that but what happened next was blatant and unbelievable.

The withdrawal was declined over and over due to "system provider errors" and was told to wait to hear back from the technical. Fast forward 24 hours my IP gets banned and I can not access the website from my normal IP. I verify by using a vpn to connect and it all works fine. Now I wait and see if they will payout or just leave my ip banned and continue declining my payout requests. Wish me luck -__-

Dear 1upp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? Was your account successfully verified in the past? Have you tried any other devices or browser to access your account? Sometimes this problem occurs when players do not logout from one device and start another session on a different one.

Lastly, try to clear your cache & cookies.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I was able to access the account around 4 hours ago. It was successfully verified. I tried all browsers and deleted all history, data and cookies from all browsers then restarted my device this did not solve the problem.

I then logged in using a vpn saw my withdrawal is still pending and logged out right away again cleared all data and re set phone but can not load the page on my normal IP

I was able to regain access to the accounts part of the website but the casino site still won't load. Are provider issues normal and how long can they take or is it just excuses?

Thank you very much, 1upp, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, 1upp,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite N1 Bet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear N1 Bet Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? What is the estimated time frame to solve the issue and process the pending withdrawal?

Thank you in advance for providing the information.

Hello!

Let the player check his email box in order to find the email with links to our website.

There are no pending withdrawals at the current moment.

The last one was processed yesterday morning.

Thank you for the update, N1 Bet Casino Team.

Dear 1upp,

Can you please confirm you have received the email and links mentioned? Are you able to access your gaming account?

If I understand it correctly, your last pending withdrawal was successfully processed. At this point, I sincerely believe it should only be a matter of time before the payment comes to you (if it has not yet).

I will keep this complaint open pending your confirmation of a successful withdrawal or an update.

Please let us know if you have received payment.

Dear 1upp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, N1 Bet Casino team, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru