Mystino Casino - Player's winnings have been confiscated after ID verification.

I was playing slot games using the deposit bonus at Mystino Casino and won. When I requested a withdrawal, I was suddenly asked for identity verification. I followed the instructions and submitted the required documentation, but unexpectedly, my winnings were confiscated without any explanation.

I would like to know the reason for this, so please investigate.

Dear MjptJ69,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Has your account been blocked after your identity documents were checked by the casino?

Have you received any email from the casino after your winnings were confiscated?

Could you please specify which bonus you took? Ideally, send me the name or the screenshot of the bonus.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Your account has not yet been blocked.

I got your mail.

This is a 50% deposit bonus as a daily deposit benefit.

Could you please forward me the email you received after your winnings were confiscated? My email address is veronika.l@casino.guru. Thank you.

Sent, thank you