Dear liamccfcvarney,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you attempted to cancel the bonus before you started to play?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- What response from the casino live chat support have you received?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear liamccfcvarney,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you attempted to cancel the bonus before you started to play?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- What response from the casino live chat support have you received?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Edited by a Casino Guru admin