The player from the United Kingdom faced a delay in receiving a €700 withdrawal. Despite being informed that the funds would be in his account the same day, the casino requested him to wait an additional three days. The player confirmed that his account was fully verified and later reported that he received the funds in his Monzo account within 72 hours. The issue was resolved, and the complaint was closed as 'resolved' in the system.
MyStake Casino - Player’s withdrawal has been delayed.
Amount: €700
MyStake Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Casino stated my withdrawal would be in my account same day I made a withdrawal of 700 euros but I've not recieved any funds in my account i spoke with them and now they are asking me to wait 3 days more.
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2 months ago
Dear Sheraz1996,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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2 months ago
My account is fully verified and I have emails from the stating that my account has been fully verified I've not heard of it taking a couple of weeks
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2 months ago
I have now recieved my funds in my account at first I was very skeptical about this casino because of the negative reviews however the money came into my monzo account within 72 hours as long as your profile is fully verified. I will keep everyone updated if I have any problems
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2 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sheraz1996, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
