MyStake Casino - Player's deposits have not been reflected in his account.

On Saturday, April 12th, I deposited 10100 pesos in two installments: one of 5100 at 21:17 and another of 5000 at 23:14. Neither of these payments were credited to my account. I sent a complaint via Gmail, but I haven't received a response yet.

Dear berecian, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

from the payment market they confirm that the payments were made so it is the casino's problem

Dear berecian,

Since now the month has passed, could you please inform me if your deposit was credited to your casino account, or returned to your bank account?

Dear berecian,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.