MyStake Casino - Player's deposit seems lost.

Hello, how are you? I have deposited 19,000 Argentine pesos in ethereum currency from binance to the mystake wallet generated on the deposit page and I never got there, still reading the reviews, they say they are scamming, I don't know if it's true, I need help

I already verified in binance that the operation was carried out and their support does not answer

Dear lmecs1433,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Perfect, I already sent the requested information

It's my first time right.

Thank you very much, lmecs1433, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello lmecs1433,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite MyStake Casino to join the conversation and participate in the resolution of this complaint.

Dear MyStake Casino,

Can you please provide an update on the status of the player's deposit?

Thank you.

Kind regards,

Tomas

Dear lmecs1433,

Can you please confirm if you have received the transaction back? Please be advised that the casino has the right to decline any transactions and refund them back to the payment method used.

Kind regards,

Tomas

Dear lmecs1433,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Kind regards,

Tomas