The player from Argentina had an issue with a deposit that was not processed by the casino. Upon receiving the complaint, we advised the player to contact his payment provider for an investigation, as the casino typically could not intervene in such cases. We kept the complaint open for a month for updates. However, despite extending the response time by an additional 7 days, the player did not respond. As a result, we were unable to further investigate, leading to the complaint being rejected.
MyStake Casino - Player's deposit has not been processed.
Amount: $2,200 ARS
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
I made the deposit and the charge never came through
Automatic translation:
Public
Public
3 months ago
Dear paeze3535,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
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