The player from Argentina made a deposit transfer that wasn't credited to his casino account despite receiving a confirmation email from his virtual wallet. We recommended that he contact his payment provider to investigate further, explaining that the process could take approximately one month. The player later confirmed that the issue was resolved as the transfer amount was credited to his account. The complaint was marked as 'resolved'.
MyStake Casino - Player’s deposit has not been credited to his casino account.
Amount: $2,200 ARS
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
Translation
I made the transfer and it wasn't credited as usual, and I've already received the transfer confirmation email from my virtual wallet
Automatic translation:
Public
Public
5 months ago
Dear fabriciofigueroa2019,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
5 months ago
Translation
It is not true that it takes a month for the virtual wallet to confirm that the deposit has already been made. Normally I have the receipt number.
Automatic translation:
Public
Public
5 months ago
Translation
It is now resolved, they credited me the transfer amount, thank you very much
Automatic translation:
Public
Public
5 months ago
Dear fabriciofigueroa2019,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
