MyStake Casino - Player’s account has been blocked.

Hi guru team,

I have been using my stake recently, I am fully verified and actually managed to win 300 and successfully withdraw.

I then recently won 877 and now they have blocked my account without reason, would be great if you could help me, thanks.

Dear Rangers1972,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Although casinos may temporarily block players' accounts to conduct additional checks on game sessions to prevent them from reversing their withdrawals and losing their winnings, it would be beneficial for players to be constantly updated on the status of their accounts and locked funds.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi petronela,

thanks for your quick reply.

I opened the account a week ago, after closing one a year ago that is no longer accessible, I used all the same details except email. I’m thinking this could be the problem? I made sure I went through verification first before depositing any funds, which led me to believe I was ok using this account.

I have played only the live casino game show crazy time and black Jack live. And my winnings were accumulated with no bonus.

after being able to withdraw £300 this week I thought the casino was fine and all was good, but as soon as I withdrew my £877 winnings they had closed my account with zero explanation.

below is the email I received.

thanks.

Regarding my deposits, I have deposited 400 in total and withdrew 300

I got an email from them saying they still won’t tell me why, but my refund is still processing so hopefully this is the case, and everything is fine. I’ll let you know.

Thank you, Rangers1972, for the update. Please let me know when you receive your refund. I will be waiting for your reply patiently.

They sent the full 877 but account is closed. Over all happy with the outcome

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Rangers1972, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru