The player from Italy had experienced technical issues with the casino website, which she claimed had caused her to lose €500. She had reported the problem to the casino's support team but received no response. Consequently, she had requested for her account to be closed. We had attempted to assist by asking the player for more details, including whether any balance was lost due to the errors and whether any balance remained on her account when she decided to close it. However, the player did not respond to our inquiries, leaving us unable to further investigate the issue. The complaint had been rejected due to lack of communication from the player.
MyStake Casino - Player reports website freezes during gameplay.
Amount: €500
MyStake Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
Translation
Good morning, I was playing with bets of €5
At one point, everything freezes and it tells me to start over. This happens 4/5 times in a row. This has never happened to me before and I fear that the machine might have been tampered with.
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10 months ago
Dear lupocaffebollate,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
If you encounter repeated freezes and technical difficulties our recommendation would be to stop playing and report the problem to casino support.
Please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
- Was any balance on your account lost as a result of these technical difficulties?
- Have you contacted casino support and reported the problem?
- Have you received any responses or recommendations from support?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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10 months ago
Translation
I contacted support but I still haven't received any response, I never encounter problems usually in casinos, here the rollers were spinning without stopping then the error came out and it happened 5 times in a row so I think this platform is deceptive, it could have been the bonus and instead it gave an error 5 times, I lost 500 euros in this slot so I can't find Coretto since it was malfunctioning.
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9 months ago
Translation
Not having received any response from the casino today I asked for the account to be closed due to the slot errors that occurred.
Account closed immediately without giving any explanation as to what happened.
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9 months ago
Translation
Maybe not. There is a gaming license on mystake3
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9 months ago
Have you requested gaming history from casino support detailing the bets and origin of your losses in the casino?
Was any balance lost as a result of the errors you encountered?
Was any balance left on your casino account when you decided to close your account?
