MyStake Casino - Player reports website freezes during gameplay.

Good morning, I was playing with bets of €5

At one point, everything freezes and it tells me to start over. This happens 4/5 times in a row. This has never happened to me before and I fear that the machine might have been tampered with.

Dear lupocaffebollate,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

If you encounter repeated freezes and technical difficulties our recommendation would be to stop playing and report the problem to casino support.

Please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

• Was any balance on your account lost as a result of these technical difficulties?
• Have you contacted casino support and reported the problem?
• Have you received any responses or recommendations from support?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I contacted support but I still haven't received any response, I never encounter problems usually in casinos, here the rollers were spinning without stopping then the error came out and it happened 5 times in a row so I think this platform is deceptive, it could have been the bonus and instead it gave an error 5 times, I lost 500 euros in this slot so I can't find Coretto since it was malfunctioning.

Not having received any response from the casino today I asked for the account to be closed due to the slot errors that occurred.

Account closed immediately without giving any explanation as to what happened.

Maybe not. There is a gaming license on mystake3

Have you requested gaming history from casino support detailing the bets and origin of your losses in the casino?

Was any balance lost as a result of the errors you encountered?

Was any balance left on your casino account when you decided to close your account?

Dear lupocaffebollate,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.