The player from Argentina had reported that he had deposited 10,000ARS to the Mystake casino, but the amount was not credited to his account. The casino had claimed that the balance was credited and already spent, but there was no supporting evidence in the transaction history. After the Complaints Team had intervened and asked for more information, the player confirmed that the balance had eventually been deposited. The issue was then marked as 'resolved' by the team.
MyStake Casino - Player is experiencing difficulties with his casino account.
Amount: $10,000 ARS
MyStake Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
MyStake Casino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
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8 months ago
Translation
Hello good afternoon, on 12/03/2024 I made a deposit of 10,000ARS to the Mystake casino, here is the link just in case https://m.mystake4.com/as, which was never credited to me. I was told to wait. Today I wrote again and they inform me that they have already credited the balance and that I have already spent it. I then check the transaction history of the same casino and find that there have been no movements to date, neither of the deposit nor that I have used the account. They tell me that I have already spent the balance and they end the conversation without any explanation..
Automatic translation:
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8 months ago
Dear lucasrubiglio1989,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you ever played any games at MyStake Casino?
Could you please send me your transaction and gaming history from your casino account, along with proof of deposit to the casino? Kindly send it to my email address: veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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8 months ago
Translation
Hello, good afternoon, they have already deposited the balance, thank you very much...
Automatic translation:
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7 months ago
Dear lucasrubiglio1989,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
