MyStake Casino - Player has experienced technical glitches while playing.

I was playing book of dead at this casino on low stakes in game I was spinning 0.40 and 0.30 and 0.20 but the actual transactions was taking 40 and 30 and 20 dollars which I didn't authorise and it wiped out my balance I've been on to the casino but all they tell me to do is wait I've been waiting paitently but still haven't heard anything I have screenshots of the errors aswell , can you help me get my funds back please

Dear gilfy123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your entire game history to petronela.k@casino.guru?

From the forwarded screenshots I understood that not only bets but also the winnings were counted with the higher denomination, is that correct?

Could you please clarify what we see on the screenshots? Is that your game history on two different devices?

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

It's on same device I was playing lower stakes on book of dead play n go slot the slots was set to the smaller stakes but the actual transaction history of the casino was taking it like I played 30 40 and 20 dollar bets as you can see with the times and dates there the same but the amounts the actual casino was taken was not equal to the game was being played at , do you still need me to upload my entire history of the casino and how would I do that as it would be lots of screenshots from day one ? Thanks

The left screen shot is the casino transactions and the one on the right is the game history which clearly shows I was playing low stakes and not high stakes which the casino have taken from me

In the following screenshot, I can see that not only bets are displayed greater but winnings too, is that correct?

Isn't it the problem that numbers are displayed with an incorrect decimal?

If you could download and forward your entire game history (not in screenshots) that would be ideal. Thank you in advance.

The winnings did not get paid out at that as the in game play was only being played at cents but the actual transactions the casino was taking and showing up in dollars , I've closed my account with mystake casino now the casino is a scam in my eyes and they don't want to help so can't be bothered with any of this anymore , casino takes your money but doesn't want to investigate my problem so good riddance to this casino

Isn't it just a technical problem that numbers are displayed with an incorrect decimal?

Definitely not or I wouldn't be complaining

Please understand that without your game history it would be very difficult to confront the casino. Moreover, if you already closed your account.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

The casino has paid me back the 70 euros

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, gilfy123, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru