HomeComplaintsMyStake Casino - Player faces restrictions related to bonus activation.

MyStake Casino - Player faces restrictions related to bonus activation.

Amount: $5,000 ARS

MyStake Casino
Safety Index:High
Submitted: 14 Aug 2023 | Case closed : 29 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Argentina unintentionally activated a bonus and as a result, cannot place bets. Despite depositing $ARS 5000 and activating a sports bonus, the player can't participate in slots or live casino games. We closed the complaint because the player didn't reply to our messages and questions.

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1 year ago
Translation

I want to cancel the bonus. I activated it unintentionally and it won't let me place bets. I deposited $ARS 5000 and activated the 5000 sports bonus but it won't let me play slots or live casino games. I need a solution please.

Automatic translation:
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1 year ago

Dear Fedeast,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyStake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Have you contacted casino support regarding the issue? With what result?

What is currently your balance on your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago

Dear Fedeast,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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