The player from Italy had attempted to withdraw €139.65 winnings from Mystake via SEPA, but the transaction was rejected and was automatically initiated via Litecoin. Changing passwords had not resolved the issue. After the Complaints Team had asked for additional information about the payment method used for depositing funds and the ownership of the Litecoin e-wallet, the player did not respond. As a result, we had been forced to reject the case due to lack of response, halting further investigation and potential resolution.
MyStake Casino - Issue with withdrawal method for player's winnings.
Amount: €138
MyStake Casino
Safety Index:HighSafety Index
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8.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
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11 months ago
Translation
Good morning, I played €10 on the mystake platform, I won €139.65 but when I request a withdrawal via sepa (bank transfer) it is rejected and at the same time a withdrawal via litecoin is automatically initiated.
Speaking with the operators they tell me that everything is in order for them, I changed my password 3 times but the problem was solved.
Can you help me?
Thank you
Corrado G*****
Edited by a Casino Guru admin
Automatic translation:
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11 months ago
Dear corry95ct,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
- Can you kindly inform us about the payment method you utilized for depositing funds into your account?
- Is the Litecoin e-wallet under your ownership?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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11 months ago
Dear corry95ct,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
