MyStake Casino - Ongelma pelaajan voittojen kotiutusmenetelmässä.

Good morning, I played €10 on the mystake platform, I won €139.65 but when I request a withdrawal via sepa (bank transfer) it is rejected and at the same time a withdrawal via litecoin is automatically initiated.

Speaking with the operators they tell me that everything is in order for them, I changed my password 3 times but the problem was solved.

Can you help me?

Thank you

Corrado G*****

Buongiorno, ho giocato €10 presso la piattaforma mystake, ho vinto 139,65€ ma nel momento in cui faccio richiesta di prelievo tramite sepa (bonifico bancario) lo stesso viene rifiutato e contestualmente avviato in automatico un prelievo tramite litecoin.

Parlando con gli operatori mi comunicano che per loro è tutto in regola, ho cambiato password 3 volte ma risolvere il problema.

Potete aiutarmi?

Grazie

Corrado G*****

Dear corry95ct,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Can you kindly inform us about the payment method you utilized for depositing funds into your account?
• Is the Litecoin e-wallet under your ownership?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear corry95ct,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.