The player from Spain requests a refund of deposits due to alleged non-compliance with gaming rules and Spanish laws, indicating a breach of contract with the casino.
MyEmpire Casino - Player seeks deposit refund due to breach of contract.
Amount: €190
MyEmpire Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
6d 4h 58m 38s
Case summary
19 hours ago
Public
Public
1 week ago
Translation
Refund of deposits due to non-compliance with gaming rules and Spanish laws, breach of contract with the customer
Automatic translation:
Public
Public
1 week ago
Dear albertorgpi10,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyEmpire Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
- Since when are you a customer of the casino?
- Is your account verified?
- Is your casino account currently accessible to you?
- Is there any withdrawable balance on your casino account?
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
19 hours ago
Dear albertorgpi10,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
albertorgpi10 has 6d 4h 58m 38s to reply
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
