The player from Spain requested a refund of deposits due to alleged non-compliance with gaming rules and Spanish laws, indicating a breach of contract with the casino. We asked the player for more information to better understand the situation and gave the player more time to respond but ultimately haven't received any further response. As a result, the complaint was rejected.
MyEmpire Casino - Player seeks deposit refund due to breach of contract.
Amount: €190
MyEmpire Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Refund of deposits due to non-compliance with gaming rules and Spanish laws, breach of contract with the customer
Automatic translation:
Public
Public
2 months ago
Dear albertorgpi10,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyEmpire Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
- Since when are you a customer of the casino?
- Is your account verified?
- Is your casino account currently accessible to you?
- Is there any withdrawable balance on your casino account?
Thank you very much in advance for your reply.
Best regards,
Tomas
