MyEmpire Casino - Player's game frozen on MyEmpire casino site.

I'm having a problem with the myempire casino. Yesterday, I won a bonus game with 4 scatter in colossal bonanza. The game has been frozen since then and it won't let me play the bonus game. I've sent 6 messages to the chat on myempire, but they haven't done anything about it, they are just mocking me. I've cleared the cookies, changed the browser and device and did everything they asked me to do, but to no avail. They have no intention of assisting me and fixing their software. My username on myempire is Einar linas71.

Dear Chris1982,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence along with your game history in Excel format to petronela.k@casino.guru?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Dear Chris1982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.