The player from Finland had pending withdrawals totaling 2500€. The casino site was not working across multiple devices for the player, which prevented access to funds and any information on timing for transaction processing. After the site started working again, the player reported he canceled the rest of the withdrawals and gambled the money away. As a result, we couldn't assist further and closed the complaint as per the player's request.
MyEmpire Casino - Player can't access casino website for withdrawal.
Amount: €2,500
MyEmpire Casino
Safety Index:Very highSafety Index
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9.1
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Pending withdrawals 3 x 500€ plus 1000€ not yet withdrawn. Casino site is not working. Not opening the site at all. Tried on multiple devices so the whole site is down, not just me blocked. So now I have 2500€ stuck in non-working Casino and no information on when site will be opened or my money processed.
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1 year ago
Dear Dmndmn,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MyEmpire Casino.
I checked the website this morning and it is accessible for me from Finland.
Could you please confirm whether the issue persists?
Are these your first three withdrawals from the casino? When have you requested them?
Is your account verified?
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Update: yes, site came back up. I have 2 withdrawals accepted, 3 pending and only 1000/2800€ received. 2 times withdrawals cancelled without explanation. Only 500€ withdrawal can be done daily and when cancelled it takes another 72h to be processed. Verification is not a problem since site is not requesting any documents and they cannot be added either.
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1 year ago
thanks for the update. Were you in contact with the casino regarding your canceled withdrawals? Do you require any further assistance regarding a delayed withdrawal or other issue, or may I close the complaint?
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1 year ago
Delayed so much that I cancelled withdrawals and gambled the money. This case may be closed.
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1 year ago
Sadly, since you have played your winnings, I’m afraid there is not much we can do for you, and consequently will close the complaint as per your request.
We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.
