The player from Greece had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had claimed that the casino had a policy of not allowing more than a daily withdrawal of 500 euros, and there had been technical problems with her withdrawal of 1000 euros. The funds had been returned to her account, and she had continued to play, but the funds disappeared. Despite our attempts to assist and request for more information, the player did not respond. Therefore, we were unable to investigate further and had to reject the complaint.
MrPacho Casino - Withdrawal of player's winnings has been delayed.
Amount: €1,000
MrPacho Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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7 months ago
Translation
The casino rejected two withdrawal requests I submitted for technical reasons, without explaining what these reasons were. As a result, I lost this money and they are now not responding to my inquiry on what happened.
Automatic translation:
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7 months ago
Dear vasosou6712,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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7 months ago
Translation
I contacted them to ask if the account needs identification, they said no, they returned the money back to the new account so that I wouldn't lose it, I should point out here that one day they told me they made a withdrawal of 500 syros without any issues, but when I asked, they said two withdrawals said there was some technical problem and refused
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7 months ago
Translation
Good evening, let me explain better what happened, I created an account at the casino in question, I deposited some money and played, their policy is not to let you make more than a daily withdrawal of 500 euros, my first withdrawal was done normally without there being any "technical problem". I continued depositing more money and won a 1000 in two days as was their political withdrawal 1000 which they returned back to my account with the added "technical problem" of mine and without even explaining to me what they owe what is this problem with the result that I continue to play and these funds disappear as if by magic I want the casino to compensate me with the amount of my withdrawals as I am not responsible for the technical problems that were deliberately invoked and without ionizing it I welcome any explanation In addition, the fact that they have closed my so-called 24/7 support, which has made me even more sure that they are scammers
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7 months ago
Dear vasosou6712, could you please specify if the €1000 that could not be withdrawn due to a technical error has been returned to your casino account?
Were you able to play with that money?
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