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The casino rejected two withdrawal requests I submitted for technical reasons, without explaining what these reasons were. As a result, I lost this money and they are now not responding to my inquiry on what happened.

Το καζινο απερριψε δυο αναληψεις που ζητησα για τεχνικους λογους χωρις να μου εξηγει ποιοι ειναι αυτη οι λογομε αποτελεσμα να χασω τα χρηματα αυτα και φυσικα δεν μου απαντανε τωρα στο τι εγινε

Dear vasosou6712,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I contacted them to ask if the account needs identification, they said no, they returned the money back to the new account so that I wouldn't lose it, I should point out here that one day they told me they made a withdrawal of 500 syros without any issues, but when I asked, they said two withdrawals said there was some technical problem and refused

Επικοινωνησα μαζι τους να τους ρωτησω αν ο λογαριασμος χρειαζετε ταυτοποιηση μου απαντησαν οχι επιτηδες μου επεστρεψαν τα λεφτα πισω στον λογαριασμο του καινο για να τ χασω να τονισω εδω οτι μια μερα πειν μου καναν μια αναληψη των 500 ςυρω χωρις κανενα θεμα αλλα οταν ζητησα,αλες δυο αναληψεις ειπαν οτι υπαρχει καποιο τεχνικο προβλημα και αρνηθηκαν

Good evening, let me explain better what happened, I created an account at the casino in question, I deposited some money and played, their policy is not to let you make more than a daily withdrawal of 500 euros, my first withdrawal was done normally without there being any "technical problem". I continued depositing more money and won a 1000 in two days as was their political withdrawal 1000 which they returned back to my account with the added "technical problem" of mine and without even explaining to me what they owe what is this problem with the result that I continue to play and these funds disappear as if by magic I want the casino to compensate me with the amount of my withdrawals as I am not responsible for the technical problems that were deliberately invoked and without ionizing it I welcome any explanation In addition, the fact that they have closed my so-called 24/7 support, which has made me even more sure that they are scammers

Καλησπερα σας αφηστε με να σας εξηγησω καλυτερα τι εγινε δημιουργησα λογαριασμο στο εν λογο καζινο κατεθεσα καποια χρηματα αρκετα και επαιξα η πολιτικη τους ειναι να μην σ αφηνουν να κανεις πανω σπο μια ημερησια αναληψη της ταξης των 500 ευρω την αναληψη την πρωτη μου την εκαναν κανονικα χωρις να υπαρχει κανενα"τεχνοκο προβλημα" .Συνεχισα καταθετοντας κι αλλα λεφτα και κερδισα ενα 1000 εκανα σε δυο μερες οπως εινακ η πολιτικη τους αναληψη 1000 τα οποια μου ρπεστρεψσν πισω στονλογαριασμο πσιχτη επικσλουμενη "τεχνικο προβλημα" δικο μου και χωρις να μου εξηγουν καν πωςωοφειλουν ποιο ειναι αυτο το προβλημα με αποτελεσμα να συνεχιδω να παιζβ κσι τα χρηματα αυτα ως δια μαγειας να χαθουν θελω να με αποζημιωση το καζινο με υο ποσο ρων αναληψεων μου καθως δεν ευθυνομαι εγω για τα τεχνικσ προβληματα που εσκεμμενα εποκαλεστηκαν και χωρις το υονιζω καμια παιρετεεω εξηγηση Ε πιπλεον το γεωονος οτι μου εχουν κλεισει το λεγομενο 24/7 support που εχουν με κανει ακομα πιο σιγουρη οτι ειναι απατεωνες

Dear vasosou6712, could you please specify if the €1000 that could not be withdrawn due to a technical error has been returned to your casino account?

Were you able to play with that money?

Exactly

Ακριβως

Do I understand correctly that you lost all that money?

Dear vasosou6712,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.