MrPacho Casino - Player's winnings were lost due to withdrawal limits.

Yesterday, I registered at Mr Pacho casino. I deposited 10,000 HUF and received a 10,000 HUF bonus. After meeting the wagering requirements, there was an astonishing amount of 8,750,000 forints, roughly 21 - 22,000€, in the player account.

I thought I could cash out this significant win, but then I discovered a €500 daily withdrawal limit, equivalent to 200,000 forints, and a monthly limit of 2,800,000 forints, around 7,000€.

It's astounding that €22,000, roughly 8,750,000 forints, would require a three-month waiting period! This delay is unacceptable and adds to the frustration of the situation.

As a new player, I won a huge sum, but it was simply impossible to withdraw. When I contacted the casino, they were completely unhelpful, failing to address my questions and providing evasive responses. This lack of assistance was frustrating.

I lost the entire amount, self-excluded myself from the casino, and hope that this den of iniquity will soon be shut down!"

Dear looperinho,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Regrettably, since you have already played your winnings, there is limited recourse available to us. It's important to note that players are solely responsible for their accounts, active balances, and all wagers placed. For future reference, we encourage you to contact us as soon as issues arise so that we may intervene in a timely manner.

Please inform me if there is any additional information that I may have overlooked. However, I regret to inform you that I may be compelled to reject your complaint as unjustified. I sincerely wish I could offer more assistance. Thank you in advance for your understanding and response.

Best regards,

Petronela

Dear Petronella,

I wrote this only to let anyone who stumbles upon Mr.Pacho’s site know that it's a nightmare.

I appreciate your prompt response and your understanding of my situation. However, I must express my disappointment with the lack of compensation. It's unheard of in any reputable establishment, regardless of VIP status, to not offer some form of compensation when a significant amount of money is lost.

 I understand that there are rules and regulations in place, but losing €22,000 in your casino is a substantial amount by any measure. 

Therefore, I kindly request that we work together to find a resolution that is satisfactory for both parties.

 It's crucial for both customer satisfaction and the reputation of the casino to address this issue promptly and fairly. I look forward to your response and finding a mutually beneficial solution. Thank you for your attention to this matter. Sincerely, a

Hi looperinho,

I understand your perspective, but please also understand that when you chose to deplete your balance instead of waiting for your winnings to be processed and subsequently self-excluded from the casino, it limits our options to proceed with this case.

Upon reviewing the casino's terms and conditions regarding withdrawal limits, they are clearly outlined. The casino informed you in advance that the entire balance wouldn't be available for withdrawal at once. Instead of exercising patience, you depleted your winnings and closed your account.

I regret that I couldn't be of more assistance. I'm sorry we couldn't help you resolve this case, but please don't hesitate to contact us if you encounter any issues with any other casino in the future. For the reasons mentioned above, I will now reject this complaint. Thank you for your understanding.