MrPacho Casino - Player experiencing unexpected withdrawal issues.

Good evening,

This isn't exactly a complaint, but more of a question. I have an account with the provider and up until a few days ago, my withdrawals were processed normally. Now, however, I see that they are not being carried out. They are being returned back to my account. I won a considerable sum and began to make withdrawals based on the set limit, which I had no issue with. But I don't understand the reason for this happening. I haven't done anything wrong.. there is no need for verification within my account. I don't know if I've done something, but essentially I haven't done anything other than ask to receive the money that I rightfully won! Thank you for your time. I will also upload some screenshots! Photo 1 is of the withdrawals that have been made and are ok. Photo 2 is of the withdrawals that are pending, but before they were returned to me without giving me any reason, like it just won't happen because.. well, just because! And Photo 3 is of my winnings. Thank you very much.

Dear cromara,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified?

Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

When was the last time you were in contact with casino support and what did you discuss?

Looking forward to hearing from you.

Best regards,

Tomas

There is no longer any question for me, it was solved by their support. I had not been able to communicate and just a few minutes after I sent you they informed me, there is no problem thank you.

Dear cromara,

I understand.

This complaint will be rejected as our assistance is no longer necessary.

Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.