The player from the United Kingdom had requested a withdrawal two weeks ago but the process was being delayed without a clear explanation. Her account was fully verified and the withdrawal request was still pending. Despite efforts to resolve the issue, the casino had not responded to any communication attempts. Due to the casino's history of non-response, we had marked the complaint as 'unresolved', which would affect the casino's overall rating. We recommended the player avoid Mr Sloty Casino.
Mr Sloty Casino - Player's withdrawal is delayed.
Black points: 141
Amount: £500
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
5 months ago
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6 months ago
Dear Agee2540,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
Is the withdrawal request from the 27th of September still 'pending' in your account?
Looking forward to hearing from you.
Best regards,
Tomas
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6 months ago
Could you please send me a screenshot of you contacting casino support or a screenshot of your withdrawal request? I apologize for the inconvenience.
Post screenshots here or send me the information to my email at tomas@casino.guru
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6 months ago
Dear Agee2540,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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