Mr Sloty Casino - Pelaajan kotiuttaminen viivästyy.

every time i ask they say it should not be 2 long then cut me off

Dear Agee2540,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Please understand, that without verifying your account, you won’t be entitled to any withdrawals.

Is the withdrawal request from the 27th of September still 'pending' in your account?

Looking forward to hearing from you.

Best regards,

Tomas

yes it fully verfied

sorry still pending

Hi just looking for update

Could you please send me a screenshot of you contacting casino support or a screenshot of your withdrawal request? I apologize for the inconvenience.

Post screenshots here or send me the information to my email at tomas@casino.guru

Dear Agee2540,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Mr Sloty Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.