Hello. I made a withdrawal request from mrsloty casino on the above date. They told me the withdrawal was going to take 7-21days maximum, which I thought was a bit long, but still never suspected foul play....Until now.
61 days have now passed since I made the withdrawal request. I have been told many different things, alot of which seems to be just copied and pasted messages which they revert to each time I ask them what on earth is going on. They keep moving the goalposts each time I enquire about my withdrawal (on average 3 times per week. I think I have not applied enough pressure to them early enough, and now they think that I am a pushover and that i am STUPID! That i dont need the money maybe, i dont know but i need that money and i need it badly to be honest. I just did not suspect for one moment, that two months would pass with no payout! They have told me that weekends do not count as working days for their finance department, though even with that it is 45 working days since I made my withdrawal request! Each time I contact them via live chat they are telling me to be patient and they are saying there is a problem with the finance team and the withdrawals. I would have to agree with this statement. Yes there is a huge problem being that they are not paying out, period. So they have told me that the withdrawals are being processed in chronological order. They have said that the withdrawal must be gone through in huge detail and that even as recently as yesterday, they cannot give me a timeframe for when I will recieve it! I think you will agree, that this is utterly ridiculous and I am pretty certain that this is a scam site, from which I will NEVER be paid out! I am hoping and praying that you will be able to come to my aid and give me some assistance here, as I have noticed that you have been able to help others- and with the same particular casino aswell-who have been taken for a ride like this. They keep using the word SOON in the conversation, but they have been using that word since day one! The fact is that "SOON" never comes and the withdrawal never happens! If I cant get assistance with this, they will just keep giving me the run around saying and reverting back to things they have said earlier. They do this to push the payout further and further away, hoping that I will eventually give up. Why should I? I will not! I need this money, as i have a family to feed! One thing I need to mention is that I had another account a couple of years back, which I closed, then I contacted them on live chat to see if I could reopen it and the chat operator said "yes, you can do that, or we can just open another new account for you" So i opened a new account with a different email address. I don't think this is an issue as I checked it with them and I was told "everything is fine with your withdrawal" Also my account was never locked and i was allowed to play all along. I have plenty of screenshots of conversations if you need me to send them at a later date. They keep telling me, we will send a reminder to the finance team and they will get back to you. They have not gotten back to me once in 61 days, though funny enough I recieve promotional email every single day, urging me to gamble more money! I think I have been told they will remind the "finance" department about 30 times in 60 days. Sometimes they are saying they will mark it as urgent. However now, in a recent development, they have told me this week, that they have no contact or influence over the finance department at all! I seriously doubt any reminders have been sent AT ALL to be honest. Anyway I think I have painted a pretty clear picture of what I am going through with this casino and what seems to be going on. They have most recently said that it is now being looked at for RISK assessment, which they say will take longer again, pushing the payout away further! I am optimistic you may be able to assist me with this PLEASE..
Yours hopefully
Barry Robb
Hello. I made a withdrawal request from mrsloty casino on the above date. They told me the withdrawal was going to take 7-21days maximum, which I thought was a bit long, but still never suspected foul play....Until now.
61 days have now passed since I made the withdrawal request. I have been told many different things, alot of which seems to be just copied and pasted messages which they revert to each time I ask them what on earth is going on. They keep moving the goalposts each time I enquire about my withdrawal (on average 3 times per week. I think I have not applied enough pressure to them early enough, and now they think that I am a pushover and that i am STUPID! That i dont need the money maybe, i dont know but i need that money and i need it badly to be honest. I just did not suspect for one moment, that two months would pass with no payout! They have told me that weekends do not count as working days for their finance department, though even with that it is 45 working days since I made my withdrawal request! Each time I contact them via live chat they are telling me to be patient and they are saying there is a problem with the finance team and the withdrawals. I would have to agree with this statement. Yes there is a huge problem being that they are not paying out, period. So they have told me that the withdrawals are being processed in chronological order. They have said that the withdrawal must be gone through in huge detail and that even as recently as yesterday, they cannot give me a timeframe for when I will recieve it! I think you will agree, that this is utterly ridiculous and I am pretty certain that this is a scam site, from which I will NEVER be paid out! I am hoping and praying that you will be able to come to my aid and give me some assistance here, as I have noticed that you have been able to help others- and with the same particular casino aswell-who have been taken for a ride like this. They keep using the word SOON in the conversation, but they have been using that word since day one! The fact is that "SOON" never comes and the withdrawal never happens! If I cant get assistance with this, they will just keep giving me the run around saying and reverting back to things they have said earlier. They do this to push the payout further and further away, hoping that I will eventually give up. Why should I? I will not! I need this money, as i have a family to feed! One thing I need to mention is that I had another account a couple of years back, which I closed, then I contacted them on live chat to see if I could reopen it and the chat operator said "yes, you can do that, or we can just open another new account for you" So i opened a new account with a different email address. I don't think this is an issue as I checked it with them and I was told "everything is fine with your withdrawal" Also my account was never locked and i was allowed to play all along. I have plenty of screenshots of conversations if you need me to send them at a later date. They keep telling me, we will send a reminder to the finance team and they will get back to you. They have not gotten back to me once in 61 days, though funny enough I recieve promotional email every single day, urging me to gamble more money! I think I have been told they will remind the "finance" department about 30 times in 60 days. Sometimes they are saying they will mark it as urgent. However now, in a recent development, they have told me this week, that they have no contact or influence over the finance department at all! I seriously doubt any reminders have been sent AT ALL to be honest. Anyway I think I have painted a pretty clear picture of what I am going through with this casino and what seems to be going on. They have most recently said that it is now being looked at for RISK assessment, which they say will take longer again, pushing the payout away further! I am optimistic you may be able to assist me with this PLEASE..
Yours hopefully
Barry Robb