The player from Germany has requested a withdrawal almost two months ago. Unfortunately, it has not been received yet. Casino didn't respond.
Mr Sloty Casino - Player’s withdrawal has been delayed.
Black points: 17
Amount: €100
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Mr Sloty Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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3 years ago
Translation
It is advertised with a payout within 2-3 working days. If you look closely or if you ask, you will find out that it can take up to 21 working days. I've been waiting for 46 working days and the payout is still "in progress". Nothing has happened since the day I withdrew it. In the live chat as well as by email I always get the same answers "we're sorry" .. "we do our best" .. "it will be processed SOON" ...
That's really annoying!
I have deposited € 1,500 to date and my withdrawal amount is € 3,500.
Even if this casino (as it seems so far) is the most complete rip-off, I want to fight for the money - and AT LEAST my deposited money back.
Automatic translation:
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3 years ago
Dear Patrick,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Dear Patrick,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
Hello!
The payout is still pending under the status "in process". Everything is fine with my account. According to their statement, it sometimes happens that it takes longer and / or the "course of the game" has to be checked - which can not take that long because I always played the same bet. I gave the casino another deadline by email and mentioned that I would otherwise take legal action to get my money. For me this is the biggest scam. Meanwhile I wait 57 working days! Who do they want to tell that ...
Automatic translation:
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3 years ago
Thank you very much, Patrick, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Patrick,
I looked at your complaint and will do my best to help you. I would like to invite Mr Slotty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The Casino can ask to reopen this complaint anytime.
