Mr Sloty Casino - Player’s withdrawal has been delayed.

Hi I requested a withdrawal on the 4thmarch 2022 of £300 I still haven't received my withdrawal, they claim 7 to 21 days to process it, I contact live chat and all they say is be patient?

Dear dlm196430,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for nearly three months.

Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost three months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

It's been pending since the 4th March, I've spoken to live chat and all they say is be patient.

Thank you very much, dlm196430, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello dlm196430,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Mr Sloty Casino to join the conversation and participate in the resolution of this complaint.

Dear Mr Sloty Casino,

Can you please provide any insight into the reason for the delays the player is experiencing?

Kind regards,

Adam

Dear dlm196430,

I have so far received no response from the casino, I will attempt to contact them once more. If there are any developments in the meantime, please let me know.

We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Still no withdrawal received.

Your withdrawal has been canceled due to technical reasons since it timed out, please repeat it and we will tend to expedite it as much possible.

Debbie M*******

I requested a withdrawal on the 4th of march and you cancelled it 3 months later, how long before I receive my money if I request a new withdrawal?

Ted

The process can last from 7 to 21 business days, and we will tend to expedite it as much as possible.

Hello dlm196430,

Thank you for the update. We have so far received no response from the casino, and usually, at this point, we would close the complaint as 'unresolved'. However, in light of this new information, I would like to make one more attempt at contacting the casino.

Dear Mr Sloty Casino,

Please reply to this thread and explain the reasons for the delays the player is experiencing.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear dlm196430,

I have tried to contact the casino repeatedly but had no success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I recommend you take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.

I wish I could have been of more help.

Best regards,

Adam