The player from Germany has requested a withdrawal two months ago. It has been paid after long delay.
Mr Sloty Casino - Player’s withdrawal has been delayed.
Amount: €1,200
Mr Sloty Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.2
Mr Sloty Casino has a Safety Index of 1.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Hello dear Casino.Guru team,
I've been waiting for my withdrawal from MrSolty for over 2 months now. I write to the support almost every day and I am always put off by the fact that it is being processed, the finance department has a lot to do, I get an email, the finance department gets reminders, etc. but nothing has happened so far.
Thanks in advance for your help
Sincerely, chris07272
Automatic translation:
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3 years ago
Dear Chris07272,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is unusually long time.
However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
Hey, thanks for the quick reply.
yes, the payment is still pending on my account. My account is verified and there were no problems with the previous payout, which was there within two weeks.
I've written to support several times. I always get the answer that it is being processed. Finance has a lot to do right now, but we're sending you a reminder. You don't get much more out of them
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3 years ago
Thank you very much, Chris07272, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello Chris07272,
I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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3 years ago
player's cashout was approved and will be paid this week. we apologize for the delay due to high risk node from our processing company.
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3 years ago
Translation
Hello and thanks for the quick help.
the money arrived today.😊👌
Thank you very much.
I think without your help I would never have seen this.
mfg Christopher D ***
Edited by a Casino Guru admin
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3 years ago
Dear Chris07272,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
