Mr Sloty Casino - Player’s withdrawal has been delayed for over a month.

Hallo. Habe am 02.12.21 eine Auszahlung ueber 3500Euro angefordert. Die Bearbeitungszeit von bis zu 21 Tagen finde ich schon unverschaemt! Alle meine Emails werden mit immer mit den gleichen Standard Spruch beantwortet: Die Finanzabteilung benoetigt noch mehr Zeit!

Ja wie lange denn noch???

Habe 200 Euro einbezahlt mit Bonus 1000 Euro erhalten, habe ueber 50000 Euro umgesetzt (wie gefordert) und dann 3500 ausbezahlt, aber da kommt nichts.

Gehe davon aus das dieses Casino reiner Betrug ist.

Dear Patrick,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Is the withdrawal still pending in your account or it has been processed already but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hallo, vorab Danke fuer die schnelle Antwort

Konto ist verifiziert! Ging eigentlich recht einfach

Auszahlung steht seit Tag 1(02.12.2021) auf Bearbeitung!Bei mir ist noch nichts angekommen! Werde immer per Email vertroestet das die Finanzabteilung noch mehr Zeit benoetigt!

Auszahlung wurde per Bank Transfer von mir angefordert.

Gruss

Patrick R******

Thank you very much, Patrick, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice from Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Vielen Dank fuer ihre Hilfe.

Aber das von Mr. Sloty keine Reaktion kommt habe ich mir fast gedacht, solchen Leuten sollte man die Lizenz entziehen!!!

Das Casino ist meiner Meinung nach reiner Betrug, ich habe zum Glueck nur wenig einbezahlt, hoffe das solche Berichte gelesen werden und eine Warnung fuer andere sind.

Hello, Partick,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Mr Sloty Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Mr Sloty Casino Team, could you please state the reason why the player's withdrawal has not yet been processed and when can he expect the payment?

Thank you in advance for providing the information.

Seit Tagen ist es nun soweit dass ich keine antworten mehr auf meine EMails bekomme!

Man sollte diesen Verbrechern das Handwerk legen koennen, leider oft nicht moeglich.

Aber was wir tun koennen ist unsere Erfahrungen so oft und breit teilen wie es nur geht.

Vor Mr.Sloty muss gewarnt werden!

Werde meine Kanaele (Facebook, Twitch usw.) nutzen um darauf aufmerksam zu machen dass man dort nicht spielen soll!

Ihr werdet keine Gewinne ausbezahlt bekommen.

Hello CasinoGuru,

the player is informed about the T & C and the amount he is eligible to withdraw according to the T&C he accepted on signing up. We are waiting for the player's reply.

Kind regards,

VIP Support Customer Service

Habe bis jetzt noch nichts gehoert und gehe auch davon aus dass da nichts kommt!!!

Da kommt seit Wochen nichts, bekomme nicht einmal mehr eine Antwort auf meine Emails!

Dear Mr Sloty Casino Team,

Could you please provide us with information on which rule of Mr Sloty Casino's Terms and Conditions was breached and/or applied in this case and what is the resolution of the player's issue according to your policy? What way did you use to contact the player?

200 Euro haette ich bekommen, was fuer ein Witz!!!!!

1550 wurden einfach geloescht!

Leute, bitte spielt in diesem Casino nicht und bitte verbreitet dass soweit es nur geht, damit Leute nicht in Versuchung kommen dort zu spielen

Hello CasinoGuru,

the player accepted rule 8.3.1 on signing up and should have accepted it on a withdrawal request too.

In addition to that, the player chose to play with the amount returned to his balance and spend it.

We cannot consider ourselves responsible for the player's choices.

We have been ready to solve the problem.

Thank you for your cooperation and understanding which is getting more and more successful.

Kind regards,

Mrsloty

VIP Support Customer Service

Alles gelogen! Niemand war bereit das Problem zu lösen!

Finger weg von diesem Casino!!!

The problem could and should be solved within the Terms & Conditions the player accepted on signing up. Unfortunately, the player was not patient and chose to play with the withdrawal amount he was eligible for and spent it. We apologize once again for the delay to the player. Thank you CasinoGuro for trying to resolve the issue. Hopefully, the next time it shall be successful again, as many times before.

Kind regards,

VIP Customer Support Service

Mrsloty

An Arroganz nicht zu übertreffen!! Das 1550€ einfach gelöscht wurden, kein Wort, keine Einsicht! Ihr Casino ist reiner Betrug und das werde ich auch auf meinen Kanälen so Weitergeben!!!

Dear Mr Sloty Casino,

The aforementioned rule "8.3.1 If a player's accumulated life time deposit is not greater than 200 euros, then the player will be allowed to withdraw only up to x10 his last deposit. (Any excess amount will be forfeit)" is a typical example of a predatory rule that casinos often use against players. We strongly disagree with enforcing this rule and are convinced that the player should get paid in full. You can read more about predatory rules and our position in the following article with examples: Hidden and predatory rules.

That being said, we believe that Patrick should be allowed to withdraw all his original winnings (not lost winnings, but winnings confiscated by the casino).

In case you would decide not to follow our recommendation, we will have no other choice than to close this complaint as unresolved, as it is strictly against our view on fair gambling.

Danke Casino Guru, das ist doch mal eine Ansage 👍👍👍

We would like to ask Mr Sloty Casino to reply to this complaint and for the proposal of the final solution. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Since the player has in the meantime lost part of the disputed amount, I am adjusting it to €1,550, which the casino confiscated from the player based on the above-mentioned rule.

Hello CasinoGUru,

the rule is neither hidden nor predatory. It is a rule to which the Casino is entitled. After all, that is the rule that is clearly stated in the Terms & Conditions, and the player accepted it on signing up. Our opinion is that the rules cannot be arbitrarily changed should anybody not like it after accepting them. We hope that the player shall agree with it. Thank you for your cooperation and understanding.

Kind regards,

Mrsloty VIP

Hello, Mr Sloty Casino Team,

Although we agree that your rule is valid, not hidden and is clearly visible for players that accept it on signing up, in cases like this one, when the rule is against our Fair Gaming Codex (mentioned above), we lean to the player's side.

Dear Patrick,

We strongly disagree with the casino's decision to confiscate a large part of your winnings due to a rule that we consider to be predatory and against our Fair Gambling Codex. We are forced to close the complaint as ‘unresolved’, which will influence the casino’s rating in a negative way.

I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to change its standpoint, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru

Danke für ihre Hilfe.

An Sloty, wie oft muss ich euch noch sagen das ich keine emails mehr bekommen möchte! Selbst wenn man sich abmeldet, schickt ihr immer noch Werbe Mails, hört endlich auf damit!!!

und an alle gambler, Finger weg von diesem Casino!!!