The player from Germany has requested a withdrawal two weeks ago. It has been received.
Mr Sloty Casino - Player’s withdrawal has been delayed.
Amount: €550
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
The payment has been held back for two weeks and you only get indications in the chat or by email that it takes 7-21 days until the money is in the account. The processing time should take 24-48 hours, but after 2 weeks it is still being processed. I do not assume that they will still transfer the money.
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2 years ago
Dear Björn,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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2 years ago
Translation
Hello, I deposited by direct transfer and yes I took a bonus. But I reached the turnover requirement and the money was ready to be paid out, I was around 700 EUR and then decided to pay out 550 EUR, where the payouts have allegedly been processed for 2 weeks. I am verified but there is still no payment confirmation.
With best regards
Bjorn J *****
Edited by a Casino Guru admin
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2 years ago
Thank you very much, Björn, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice from Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.
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2 years ago
Hello Björn,
I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?
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2 years ago
We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
Translation
They won't answer anyway! That means then that if they do not report in the time because that's it? That can't be everything, can it?
Edited
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2 years ago
Hello CasinoGuru,
As we can see in our system, the player's withdrawal request has been Accepted. It means that it should be completed soon.
Basically, it is approved, it just remains to be sent. Hopefully, it should happen very soon.
The player is also informed via email.
Thank you for the successful cooperation.
Kind regards,
Mrsloty
VIP Support
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2 years ago
Dear Casino,
let us know when it'll be completed and sent so we can check it with the player, please.
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2 years ago
Translation
The payment was canceled because I allegedly did not give my address. But I gave my address with the payment, because without entering the address you can't proceed at all! Now I have applied for the payout again and entered everything again, just like the last time.
I hope it doesn't take another 2 months for someone to respond!
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2 years ago
Translation
I received my payout! Everything actually took longer, which was a shame, but I had friendly contact with an employee from the casino and he was very keen to solve my problem. What worked now in the end, thank you very much. Except for the time it took to pay out, I'm very satisfied and now I'm happy to continue playing in the casino.
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2 years ago
Dear Björn,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
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