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The payment has been held back for two weeks and you only get indications in the chat or by email that it takes 7-21 days until the money is in the account. The processing time should take 24-48 hours, but after 2 weeks it is still being processed. I do not assume that they will still transfer the money.

Die Zahlung wird schon seit zwei Wochen zurück gehalten und man bekommt im Chat oder per Mail nur Hinweise darauf das es 7 - 21 Tage dauert bis das Geld auf dem Konto ist. Die Bearbeitungzeit soll 24 - 48 Stunden dauern, aber nach nun 2 Wochen steht da immer noch wird bearbeitet. Ich gehe nicht davon aus das die das Geld noch überweisen.

Dear Björn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello, I deposited by direct transfer and yes I took a bonus. But I reached the turnover requirement and the money was ready to be paid out, I was around 700 EUR and then decided to pay out 550 EUR, where the payouts have allegedly been processed for 2 weeks. I am verified but there is still no payment confirmation.

With best regards

Bjorn J *****

Hallo, habe per sofortüberweisung eingezahlt und ja ich habe mir auch einen Bonus genommen. Die Umsatz Anforderung habe ich aber erreicht und das Geld war zur Auszahlung bereit, ich war bei ca. 700 EUR und habe mich dann dazu entschlossen 550 EUR aus zu zahlen, bei der die Auszahlungen angeblich schon seit 2 Wochen bearbeitet wird. Ich bin Verifiziert aber eine auszahlungsbestätigung gibt es bis heute nicht.

mit freundlichen Grüßen

Björn J*****

Thank you very much, Björn, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice from Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello Björn,

I looked at your complaint and will do my best to help you. I would like to invite Mr Sloty Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the Mr Sloty Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They won't answer anyway! That means then that if they do not report in the time because that's it? That can't be everything, can it?

Die werden doch eh nicht antworten! Das bedeutet dann das wenn die sich in der Zeit nicht melden denn war´ s das? Das kann doch nicht alles sein oder?

Dear Björn,

unfortunately, if they'll not respond we can't help you.

Hello CasinoGuru,

As we can see in our system, the player's withdrawal request has been Accepted. It means that it should be completed soon.

Basically, it is approved, it just remains to be sent. Hopefully, it should happen very soon.

The player is also informed via email.

Thank you for the successful cooperation.

Kind regards,

Mrsloty

VIP Support

Dear Casino,

let us know when it'll be completed and sent so we can check it with the player, please.

The payment was canceled because I allegedly did not give my address. But I gave my address with the payment, because without entering the address you can't proceed at all! Now I have applied for the payout again and entered everything again, just like the last time.

I hope it doesn't take another 2 months for someone to respond!

Die Auzahlung wurde abgebrochen weil ich angeblich meine Adresse nicht angegeben habe. Aber ich habe meine Adresse bei der Auzahlung angegeben, denn ohne die Adresse ein zu geben kann man gar nicht fort fahren! Jetzt habe ich die Auszahlung noch mal beantragt und noch mal alles eingegeben, wie auch schon beim letzten mal.

Ich hoffe das dauert nicht weitere 2 Monate bis jemand reagiert!

I received my payout! Everything actually took longer, which was a shame, but I had friendly contact with an employee from the casino and he was very keen to solve my problem. What worked now in the end, thank you very much. Except for the time it took to pay out, I'm very satisfied and now I'm happy to continue playing in the casino.

Ich habe meine Auszahlung erhalten! Es hat tatsächlich alles länger gedauert was schade war aber ich hatte mit einem Mitarbeiter vom Casino durch weg freundlichen Kontakt und er war sehr bedacht darauf mein Problem zu lösen. Was jetzt letzen Endes auch geklappt hat, vielen Dank dafür. Bis auf die Zeit die es gedauert hat bis zur Auszahlung bin ich sehr zufrieden und spiele nun weiter gerne in dem Casino.

Dear Björn,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru