The player from Germany requested a withdrawal more than a month ago. The complaint was initially closed as 'unresolved' as there was no response from the casino. The casino then requested that the complaint be reopened as the player had received their payment. We were unable to confirm this with the player as they stopped responding to our messages, so the complaint was eventually rejected.
Mr Sloty Casino - Player’s withdrawal has been delayed.
Amount: €700
Mr Sloty Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Transaction ID: 106881722
I am now waiting over 4 weeks for my payment, I was only promised a maximum duration of 21 days. After this time has passed, I will now be informed that the processing will take more time. I am slowly starting to think of fraud, I have deposited money and won and I want the profit
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2 years ago
Dear N. Ah,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Is the delay an internal casino system issue, or it’s related to your account only? Do I understand correctly that payment is still pending inside your account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Good day,
Thank you for your answer, my payment was requested on November 10th, a processing time of 21 days was initially announced, until today no payment has been received, on request you will be asked for further patience, my payout is no longer displayed on the casino homepage and transactions I only have the payment confirmation and my bank account statements that no payment has been received.
Kind regards
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2 years ago
Thank you very much, N. Ah, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. However, I would like to warn you that it seems to be a common practice from Mr Sloty Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep trying.
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2 years ago
Translation
Thank you for your efforts, I hope for success
Automatic translation:
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2 years ago
Hello N. Ah,
I am sorry to hear that you have waited so long for your payment. I have reviewed your case and will now attempt to contact the casino to see if I can help.
We would like to invite Mr. Sloty Casino to join the conversation and participate in the resolution of this complaint.
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2 years ago
We would like to ask Mr Sloty Casino to reply to this complaint. We are extending the timer by 10 days.
If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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2 years ago
Translation
Hello, I ask every week where my payout is, every time it says that a reminder to the finance department is out and that it will be processed as quickly as possible, if you are asked about the history, messages are ignored or you get unfriendly responses.
Automatic translation:
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2 years ago
Dear N. Ah,
I tried to contact the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.
I’m afraid there is not much that can be done without their cooperation.
I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this.
I wish I could be of more help.
Best regards,
Adam
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2 years ago
This complaint has been reopened at the casino's request.
Mr Sloty Casino has informed us that the player has received their money on 23/12/2021.
Dear N. Ah,
Can you please confirm you have received payment and that the matter has been resolved?
Kind regards,
Adam
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