HomeComplaintsMr Fortune Casino - Player’s winnings have been confiscated.

Mr Fortune Casino - Player’s winnings have been confiscated.

Amount: 4,400 INR

Mr Fortune Casino
Safety Index:Below average
Submitted: 15 Jul 2024 | Case closed : 30 Jul 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 months ago

The player from India had won ₹27,000 from free spins, but after wagering, only ₹5,000 was credited to his account. Despite having fulfilled the deposit requirement, his withdrawal was rejected, and his winnings were deducted, leaving only the deposit amount. Additional information and communication details were requested from the player to investigate the issue. However, the player did not respond, so the complaint was rejected due to a lack of response and necessary information.

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3 months ago

I had won 27000 in free spin but after wager I got 5000 in my account and I was told to deposit money before withdrawal. Which I did but after I have a withdrawal they rejected it after 2 days. And I was just left with the deposit amount. All the winning amount was deducted and only the deposit money was left. I lost few of my deposit money but the money which I had wager was not given back

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3 months ago

Dear hartzz77,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Fortune Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Can you please explain which bonus you activated and played? Share a screenshot or link to the promotion with the associated rules visible.

  • Have you contacted casino support regarding your missing winnings? Have you received any explanation?
  • Could you please share your communication with casino support? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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3 months ago

Dear hartzz77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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3 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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