Dear reidhouston1976,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you checked if there is no typo in your username or password when you try logging into your account?
Do I understand correctly that you receive no email when you click on "Forgot Password"?
Have you tried reaching customer support via live chat after finding out that you were unable to log into your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear reidhouston1976,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you checked if there is no typo in your username or password when you try logging into your account?
Do I understand correctly that you receive no email when you click on "Forgot Password"?
Have you tried reaching customer support via live chat after finding out that you were unable to log into your account?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika