Mr Bit Casino BG - Player’s account has been closed without explanation.

Hello,

I registered in this casino about a month ago. I deposited there around 500 euros and I lost them. Today, 02/09/24, I deposited 500 bgn (260 euros) and I made two winning bets. My balance became 700 euros.

I sumbitted two times in the process of verification and then I couldnt log in into my account. I received an e-mail that my account is blocked. The reason- I might have been a risky player ??? wtf... The live chat agent only told me that they are returning my deposit.

So, I didnt take any bonus, I didnt abuse anuthing, I just deposited and made 2 winning bets. I sent several emails, they dont repsond neither to the phone. Avoid this scam. I will seek for my rights

Dear puhy11,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please specify what two bets you made exactly?

Could you kindly forward me the email you received from the casino after your account was blocked? My email address is veronika.l@casino.guru.

Which documents did you send to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear puhy11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.