The player from Brazil was facing a delay in a withdrawal request via pix made a week prior which was supposed to have been processed within 24 hours. The status of the withdrawal was still pending despite the player having contacted the casino multiple times. As the player failed to respond within the 7-day time frame, we had to reject the complaint.
Mr Bet Casino - Player's withdrawal still pending.
Amount: 127 R$
Mr Bet Casino
Safety Index:Very highSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
Public
Public
6 months ago
Translation
Good afternoon, I would like to file a complaint. I requested a withdrawal one week ago and the status of my withdrawal still remains in process and does not update. I requested the withdrawal via pix, where I was informed it would be completed within 24 hours. However, up until now, it remains pending. I have contacted the casino numerous times and always receive the same excuses and runarounds, telling me to wait. This is the first time this has occurred, I have always successfully made withdrawals on this platform, but now, they are giving me the runaround. I hope this situation gets resolved. Thank you for your attention.
Automatic translation:
Public
Public
6 months ago
Dear neivaamaro35,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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