Mr Bet Casino - Player's withdrawal request is delayed.

Hi there I have withdrawled from this site before. This time they want me to verify again..I had made 4 deposits via interac before a depoist 150 on which I cashed out on..they asked for all the usual I'd and proof of deposit etc....I sent them my bank statement in pdf form..they came back and said although they saw the other deposits they did not see the one made for 150 and that they needed that one to process my payment..I explained to them that the depoist of 150 won't be on my bank statement until Nov. 20 statement comes out..they said they had to have hat specific payment..just delay tactics..they said take a screen shot from your bank..I said ok np I sent it righr away...its now been a week and they haven't looked at it and keep saying they will get it...its been almost 3 weeks now..they are just delaying . Can you please reach out and help me get my funds? I have attached a copy of the proof of payment for you guys . Thank you..ps it wouldn't let me upload the proof of payment here

Dear Ryanmc,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please understand that when verifying payment methods, the casino is required to review all the methods used for depositing. This is not a tactic to delay the payment of your winnings but a standard KYC and AML procedure to ensure compliance. Once they verify all deposits, your winnings should be processed.

• Am I correct in understanding that the necessary bank statement will only be available to you after November 20?
• When you submitted a screenshot from your bank, did you make sure it included all relevant information, such as your personal data, card number, transaction date and time, and the amount sent to the casino?
• Have all your other identity documents been approved and verified by the casino?

Thank you in advance for your reply, and I hope we can assist you in resolving this matter soon.

Best regards,

Veronika