Dear Nicolvergara,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if you passed the full KYC verification?
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
Have you received any explanation from the casino as to why your withdrawal requests keep getting canceled?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear Nicolvergara,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please advise if you passed the full KYC verification?
Have you made any successful withdrawals before?
Have you accumulated your winnings with or without an active bonus?
Have you received any explanation from the casino as to why your withdrawal requests keep getting canceled?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika