HomeComplaintsMr Bet Casino - Player’s withdrawal has been delayed repeatedly.

Mr Bet Casino - Player’s withdrawal has been delayed repeatedly.

Amount: $302,200 CLP

Mr Bet Casino
Safety Index:High
Submitted: 30 May 2024 | Case closed : 14 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Chile had been waiting for over 2 weeks for her withdrawal to be processed. The request had been canceled twice, with no clear information about her money, and she was repeatedly asked to be patient. We attempted to gather more information from the player regarding her KYC verification and previous withdrawals. However, due to the player's lack of response, the complaint was rejected as we were unable to investigate further.

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5 months ago
Translation

For over 2 weeks, I've been waiting for my withdrawal to be processed. It has been canceled twice already, each time after waiting several days. Today, it was canceled yet again. I’ve re-entered the request, but I still have no information about my money. I’m getting desperate; they keep asking me to be patient, but it's about to reach 3 weeks now. Please, if you can help me in any way, I would greatly appreciate it.

Automatic translation:
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5 months ago

Dear Nicolvergara,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise if you passed the full KYC verification?

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino as to why your withdrawal requests keep getting canceled?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika



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5 months ago

Dear Nicolvergara,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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