The player from Brazil requested a withdrawal, but it has not been processed yet. We contacted the casino, and it informed us that the withdrawal request was processed. The player confirmed receiving the money, though it was credited to other bank account then he initially requested to. We closed the complaint as resolved.
Mr Bet Casino - Player’s withdrawal has been delayed.
Amount: 1,000 R$
Mr Bet Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I made a withdrawal request in the amount of 1000 reais they successfully pasted the withdrawal but they didn't pay me
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1 year ago
Dear tiagopolachini113,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?
Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Translation
From February 24, 2023, he debited the value of the game, but until today it has not entered my account and I always contact him, they only know how to ask to wait for him to be on the investigation team
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1 year ago
Translation
This is regrettable because to play we have to deposit first and play later and they receive it instantly mr.bet casino has some interesting games to play but when it comes to withdrawing it is time consuming compared to other casinos
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1 year ago
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Yes two sques. Success took 3 days as of February 24th
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1 year ago
Thank you for your reply, tiagopolachini113. Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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1 year ago
Translation
I got in contact with them several times and they didn't give me anything.
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1 year ago
Thank you very much, tiagopolachini113, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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1 year ago
Hi tiagopolachini113,
I've just reviewed your case and fully understand your struggles with the withdrawal process. In order to help you with the issue, I will contact the casino, and we'll see what can be done when they reply.
I'd like to invite Mr Bet Casino to join this conversation and participate in resolving this complaint. Dear Mr Bet, can you please provide us with more information regarding the case? Has the player verified their account? Has the withdrawal request already been processed from your side?
I'm looking forward to hearing from you.
Best regards,
Natalia
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1 year ago
Translation
There had to be some kind of ponisao for casinos this happens because they do what they want and everything will be this mr bt their customer service support is very bad if you have a lawyer reading this who knows how to process the mr.bt casino call
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1 year ago
Dear All,
Our appropriate department confirmed that we sent the withdrawal of 1,000 BRL to the user's account. The transaction is successful from our side. We advised checking the delivered transactions from 27.02.2023 to 07.03.2023 UTC. If you cannot find this transaction please kindly contact the bank for their assistance.
Best regards,
Mr.Bet Casino team
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1 year ago
Translation
So you deposited it in another bank tomorrow I will check
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1 year ago
Dear Mr.Bet Casino team, thank you very much for checking this.
Dear tiagopolachini113, please, let us know when you receive your winnings. I hope it'll be credited to your account soon enough.
Regards,
Natalia
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1 year ago
Translation
Insert the complaint because payment made in a completely different account but carried out
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1 year ago
Dear tiagopolachini113,
Have you received your withdrawal from the casino yet?
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1 year ago
Dear tiagopolachini113,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Dear tiagopolachini113,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Natalia
